Returns & Refunds
Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Policy
We accept returns on unopened, unused products within 30 days of the delivery date. Items must be in their original packaging and condition.
Non-Returnable Items
- Opened or used products (for hygiene reasons)
- Gift cards
- Sale or final sale items
How to Initiate a Return
- Contact us at hello@serevanilumiere.com with your order number and reason for return.
- Our team will review your request and provide return instructions within 2 business days.
- Ship the item back using a trackable shipping method.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will make it right promptly.